Frequently Asked Questions
- What is estate, heirloom, or vintage jewelry?
Estate jewelry is any piece of pre-owned jewelry.
- Should I clean the jewelry before sending it to you?
No, you do not need to clean the jewelry before sending it.
- Is selling my jewelry to you confidential?
Yes, selling family heirlooms or treasured possessions can be an emotional and difficult process. At Ross-Simons, we are sensitive to your decision and need for confidentiality. We make the process of selling your jewelry safe, convenient, and confidential.
- Can I feel confident that I will be receiving the best price?
Yes, we have sixty years of experience. We've built our reputation on your trust and satisfaction.
- May I ship my jewelry in jewelry boxes?
Yes, but we cannot return jewelry boxes or bags. Please do not enclose any packaging materials that you would not mind discarding.
- How will my valuables be transported safely from my home to Ross-Simons Selling-Fine-Jewelry?
Your first step is to fill out our Ross-Simons online registration form, under New Seller? Let's get started and send us a picture of your jewelry. If we are interested, we will mail you a free UPS insured shipping Kit. You will immediately be assigned your unique Transaction Number and UPS Tracking Number and receive an email confirmation. If you need help filling out the online form, or prefer to register by phone, please call us at 401-463-3100 (ext 451). Follow the instructions provided with the Kit. When your package is ready to go, hand it to a UPS driver, or drop it off at a staffed UPS location (not a drop box) and get a receipt. To activate your insurance coverage (see #8 if more insurance is needed), make sure UPS scans your tracking number into its system. You can find your nearest non-drop-box UPS location at UPS.com, or call 800-PICK-UPS (742-5877) to request location information.
- How much will it cost me to ship my items to Ross-Simons Selling-Fine-Jewelry?
Absolutely nothing. Your insured UPS shipping Kit come at no cost to you — that's right, free with our compliments. It can be used any time, but you are under no obligation to use it if you change your mind or prefer to use a different carrier. Also, if you do send us your items and receive a check, but then decide to return the check and get your items back, we will again ship them insured and free of charge.
- How much material can I send?
We will confirm that we would like to assess your jewelry after we receive your photo and information. No matter how much material you send, we will make it as easy and secure as possible for you to get it to us. If based on our estimate using our "What We Pay" page we believe that the total value of your items is more than $500 we will increase your insurance appropriately. In no cases will the package be insured for the greater of $500 or our offer of insurance. If your shipment is too large or bulky for our Shipping Kit, please email us at sellingyourfinejewelry@ross-simons.com, or call us at 401-463-3100 (ext 451), for assistance. We are Patriot Act compliant; certain transactions may be subject to specific federal reporting and recordkeeping requirements.
- What if my shipment is damaged or lost?
Occasionally packages are damaged or lost in transit. To prevent monetary damage, you must make sure that (1) the Declared Value of your shipment is adequate, and (2) UPS scans your label barcode into its system and gives you a receipt. We automatically set the Declared Value at $500; if we determine that the total value of your items exceeds $500, we will request a label with a higher Declared Value. In no circumstance will Ross-Simons be responsible for any amount in of excess of the declared value. You'll have peace of mind knowing that you will be properly compensated — no matter what happens to your shipment. In the event that we do not receive your package on the scheduled delivery date, we will immediately report it to UPS, and they will launch an investigation. You may be contacted by UPS, and we may request a copy of your shipping receipt for documentation. We will prepare and file a UPS claim on your behalf, and (upon payment of your claim) we will reimburse you in the amount of your Declared Value. You should not use any other method of shipping other than UPS with the label provided. Ross-Simons is not responsible for any claims of loss if you do.
- How long will it take for my shipment to get to the processing facility?
It depends on your "Ship From" location. Find your location on UPS's Ground Time-in-Transit Map below. The color on the map corresponds to the number of transit days to our "Ship To" Ross-Simons Selling-Fine-Jewelry address 8 Ross-Simons Dr, Cranston, RI 02920. Add 2 days if a weekend intervenes.
Business days in transit to: CRANSTON, RI 02920
- How will I know when my package has safely arrived at Ross-Simons Selling-Fine-Jewelry?
As soon as your package arrives, we will send you an email alert. In the meantime, you can track your shipment by logging in to our site under Existing Seller Login, by visiting UPS.com, or by calling UPS toll-free at 800-PICK-UPS (742-5877). The initial unpacking and evaluating of your items will be documented by our video webcam. You will observe your own package in the skilled hands of our knowledgeable, experienced staff, and be able to watch us remove everything you packed. It's almost as if you traveled to our store and delivered your items in person, but without leaving the comfort of your home or office.
- How can Ross-Simons Selling-Fine-Jewelry assure the safety and security of my valuables and an accurate evaluation?
Your peace of mind is important to us, because you are entrusting us with your valuables and counting on us to pay you a fair price. We take security extremely seriously and assume full responsibility for your valuables while they are on our premises. All deliveries to our Ross-Simons center are immediately logged into our system, and the entire facility is equipped with multiple surveillance cameras and insured by Liberty Mutual Insurance Company. Our expert appraisers are carefully screened and trained in using the latest, most accurate precious-metals testing methods. With our video receiving, we provide our Sellers the highest level of transparency in the industry.
- How much will Ross-Simons Selling-Fine-Jewelry pay me for my items?
We will confirm that we would like to evaluate your jewelry after we receive your photo and information. However, before we can determine the actual amount we are willing to pay we must of course see the piece(s) in person. For more details, see What We Pay.
- How will my jewelry be tested?
We examine your jewelry in our Gemological Laboratory by our expert gemologists and buyers. Diamonds are evaluated based on the 4 C's - Carat, Cut, Color and Clarity. We test the gold karat weight.
- Do I need an appraisal to sell you an item?
An appraisal is not necessary to sell your jewelry to Ross-Simons. If you already have an appraisal, the information may be helpful to us in regards to jewelry details like the size and quality of diamonds, gemstones and metals.
- What does the retail replacement value in a jewelry appraisal mean?
Besides containing the gemological details about your jewelry piece, a jewelry appraisal written for insurance purposes also contains a value called the retail replacement value. The retail replacement value is an estimate of what it would take to replace an item. The retail replacement value includes the cost of labor, materials, and the wholesale jeweler's and retail jeweler's profits. Some jewelry appraisals may contain significantly inflated retail replacement values. You should not expect to receive the retail replacement value when you sell your jewelry.
- Do you provide a written appraisal?
We do not provide a written appraisal after we evaluate your jewelry. If we are interested in purchasing your items, we make an offer to buy.
- How quickly, and by what method, will Ross-Simons Selling-Fine-Jewelry pay me?
We will send you a check by UPS Second Day mail.
- Will I know the amount before I receive it?
We will email you as soon as your payment amount is determined. You are encouraged to log in to our site under Existing Seller Login, see your video, review your itemized transaction details and accept or reject the offer. You may also email us at sellingyourfinejewelry@ross-simons.com, or call us at 401-463-3100 (ext 451) if you have questions.
- What if I am not satisfied with the payment amount?
Just reject the offer or mail back your uncashed check to: Ross-Simons Selling-Fine-Jewelry, 8 Ross-Simons Dr, Cranston, RI 02920. As soon as we receive your check, we will immediately ship your items back to you at our expense, insured for the amount of your check or the Declared Value of your original shipment, whichever is greater. You will receive an email notification confirming the shipment. If your check is cashed or deposited, we will consider your payment as accepted and your transaction as closed. Your items will be sold and will no longer be returnable.
- What about broken jewelry or items missing stones?
- Does Ross-Simons report the transaction to state or federal revenue authorities?
No, Ross-Simons does not report the transaction to state or federal revenue authorities. Please consult your tax advisor.
The personal information you have provided us and information about your order may be shared with third parties. This information may be combined with other personally identifiable information (such as demographic information and past purchase information) available from our records and other sources. We do not share any financial data, including your credit card information, with anyone. This information will be used to make our future marketing efforts more efficient. It may also be used by our marketing partners to bring you offers of interest. If you prefer we do not share your name and address with marketing partners, please contact Customer Service.
If you agreed to receive e-mail from our marketing partners, we will share with them your e-mail address and the information described above, so they can send you offers for products and services that may be of interest to you. Additionally, each e-mail our partners send you will include a description of the simple opt-out process to enable you to stop receiving future e-mail.
We also track aggregate information on what pages consumers access or visit and information volunteered by the consumer, such as survey information. The information we collect is used to improve the content of our Web site, or used to contact consumers for marketing purposes.
We currently contract with online partners to help manage and optimize our Internet business and communications. We use the services of a Third Party to help us measure the effectiveness of our advertising and how visitors use our site. To do this, we use Javascript and cookies provided by the Third Party on this site. Although our marketing company logs the information coming from our site on our behalf, we control how that data may and may not be used. You have the right to decline our cookies and turn off JavaScript via your browser. By declining the use of cookies or JavaScript, you may not be able to use certain features on the Web Site.
We contract with Google to serve ads on our behalf across the Internet and sometimes on this site. They will collect anonymous information about your visits to our Web site, and your interaction with our products and services. They may also use information about your visits to this and other Web sites to target advertisements for goods and services. These targeted advertisements may appear on our site or on other sites that you visit. The anonymous information is collected through the use of a pixel tag, which is industry standard technology used by most major web sites. No personally identifiable information is collected in this process.
If you do not want to receive e-mail from us in the future, you may unsubscribe. You can also contact Customer Service at 1-800-835-0919 or write to us at 8 Ross-Simons Drive, Cranston, RI 02920 and tell us that you do not want to receive e-mail from our company.
If you supply us with your postal address on-line you may receive periodic mailings from us with information on new products and services or upcoming events. If you do not wish to receive such mailings, you may unsubscribe. You may also let us know by contacting Customer Service at 1-800-835-0919 or writing to us at the address shown below. Please provide us with your exact name and address. We will be sure your name is removed from the list.
Persons who supply us with their telephone numbers on-line may receive telephone contact from us with information regarding orders they have placed on-line. If you do not wish to receive such telephone calls, please contact Customer Service at 1-800-835-0919 or by writing to us at the address shown above. Please provide us with your exact name, address and correct phone number.
Making our Catalogs Welcome
To ensure that you receive only the catalogs you enjoy, please call or mail and let us know 1) you want to receive Ross-Simons catalogs but do not want us to share your name with other companies, 2) your address has changed, 3) you receive duplicate catalogs or 4) you no longer wish to receive Ross-Simons catalogs. Please include full name, address and ID# as printed on Order Form.
Call: 1-800-835-0919
Mail: Ross-Simons Mail Preference Service, 8 Ross-Simons Drive, Cranston, RI 02920-4476.
To discontinue other catalog mailings, please write to:
Direct Marketing Association, Mail Preference Service,
P.O. Box 9008, Farmingdale, NY 11735-9008
Please note: our mail files are prepared two months in advance of a mailing date and it may take up to eight weeks to stop receiving catalogs.
Ross-Simons and the Environment
Paper used in Ross-Simons catalogs is biologically degradable, recyclable and can be destroyed without adversely affecting the environment. We make regular donations to ecologically responsive organizations and support recycling at our headquarters.
The Terms and Conditions contained herein ("The Agreement") shall be binding on each and every customer ("Customer" or "Seller" or "You") of Ross-Simons. These Terms & Conditions are subject to change without notice. Current Terms and Conditions are available by going to www.sellingyourfinejewelry.com and clicking on Terms & Conditions. Any such changes will be immediately posted on sellingyourfinejewelry.com, and apply as soon as they are posted.
For the purpose of this Agreement, sellingyourfinejewelry.com shall be referred to collectively as "We" or "Us." What We purchase shall be referred to as "jewelry," "content," "goods," "items," "material" or "shipment."
Ross-Simons purchases your fine jewelry for resale. The payout value We pay to each Seller is based upon the value as determined by our expert appraisers after we see the item in person. We will return your merchandise if We determine it does not meet our inventory needs. We do not accept items which are new or appear to be new (i.e. contain price tickets or other manufacturing tags or tickets).
For questions or for Customer Service, You may contact us via e-mail at sellingyourfinejewelry@ross-simons.com, or by telephone at 1-800-348-4414. However, e-mails will be the primary form of communication between Ross-Simons and the Customer. E-mails sent from Ross-Simons to the Customer will be conclusive and binding.
How Your Fine Jewelry is Exchanged for Cash
- Obtain a registration number from Ross-Simons by sending us a picture of your fine jewelry.
- We will confirm that we would like to assess your jewelry after we receive your photo and information. Please include any information such as diamond certificates and appraisals.
However, before we can determine the actual amount we are willing to pay we must of course see the piece(s) in person. We will provide a free, insured Selling-Fine-Jewelry kit for you to send us your unwanted jewelry.
- Follow the instructions supplied in the kit for sending your jewelry items to Ross-Simons.
- When Ross-Simons receives your package, You will receive an email.
- Your jewelry is unpacked, and tested to determine the value. The unpacking is recorded on video webcam and can be viewed online.
- The payout value We offer is based on the value determined by our expert appraisers. As soon as a value for your jewelry is determined, You will receive an email with the amount. Log in to your account to accept or reject the offer. Upon acceptance, a check will be mailed to You via UPS Second Day shipment. If You are dissatisfied with the amount, You may return your uncashed check to Us within 14 days from the date of issuance of the check and We will return your merchandise to You. (See "Material Return" below.) If you cash the check, you cannot change your mind, and the sale of jewelry is final.
Requirements for Use
You must be at least twenty-one (21) years of age, in order to sell jewelry to Ross-Simons.com. In addition, you must be the actual legal owner of any and all jewelry, or other property sold, or attempted to be sold, to Ross-Simons.com, and you must be acting on your own behalf and not as an agent or representative of any other person or any company. We may request documentation of proof of age or ownership. By shipping your goods to Ross-Simons.com, you accept all terms and conditions set forth herein and those described on our website, which are subject to change.
Guaranty Against Loss
Ross-Simons.com will guaranty against loss of the total contents when properly shipped to Ross-Simons.com, in accordance with the instructions and procedures established by Ross-Simons.com, and subject to the Terms and Conditions herein. We reserve the right to reject delivery of any mail, envelope or package which appears to be damaged, opened, or tampered-with, and any such mail, envelope or package will be returned by the postal service or courier service to the Customer. Ross-Simons.com shall have no liability to any Customer for any such attempted delivery or return of any such items.
Limitation of Liability
This limitation of liability shall be binding on each and every Customer and on any third party, including, but not limited to, the Customer and the Customer's successors, assigns, insurance carriers and any other individual or entity asserting any right or claim relating to Customer's transaction with Ross-Simons. In no event shall Ross-Simons be liable to any third party, including any insurance carrier, nor shall Ross-Simons be liable for any subrogation claim brought by the Customer's insurance carrier. By submitting an item to Ross-Simons, the Customer expressly and specifically waives any such subrogation claim on his or her behalf, as well as on the behalf of his or her insurance carrier. Neither Ross-Simons or the carrier will be liable of any amount over the total insurance value as defined in your shipping kit.
Insurance Limitations on Property Shipped: Items sent to Ross-Simons using a valid shipping label obtained from www.sellingyourfinejewelry.com or by ordering from the toll-free number 1-800-348-4414, are insured with the carrier for a maximum value of five hundred dollars ($500). If Ross-Simons believes the total insured value of your items to be more than $500, we will make special arrangements for additional insurance. We will include the total insurance value in the shipping kit. It is the Customer's responsibility to have carrier electronically scan their package into the carrier's tracking system to ensure that carrier accepted possession of package. If You believe your jewelry is worth more than $500 or our offer of insurance, We recommend that You contact us for further instructions. Neither Ross-Simons or the carrier will be liable of any amount over the total insurance value as defined in your shipping kit.
Material Return: Any merchandise returned will be insured for a minimum of $500 or the maximum insurance value as determined by Ross-Simons and defined in your shipping kit. The insurance value will be posted on-line to your account as part of the normal process defined above if the insurance value exceeds $500.
Claims for any losses that occur during shipment are subject to the filing of an appropriate claim and the approval of such claim by the carrier and/or its insurance company. If You believe your jewelry or other material is worth more than $500 or our offer of insurance, We recommend that You contact us for further instructions.
No Other Liability: Ross-Simons shall not be liable to anyone for any damages, including, but not limited to, incidental, consequential, punitive, loss of sentimental value, loss of profit or opportunity - other than as set forth herein above. By submitting your items, You explicitly and expressly accept this limitation of liability.
Return Insurance Liabilities
Any merchandise returned to You will be insured for $500 or the appraised value, if the appraised value exceeds $500, as determined by Ross-Simons, regardless of what the merchandise was insured for when initially submitted by You to Ross-Simons - unless Ross-Simons is otherwise notified by e-mail or fax by You prior to Ross-Simons's shipment of the returned merchandise, and You agree to pay for the cost of any extra insurance requested. Ross-Simons shall, in its sole discretion, choose the return carrier, insurance amount and receipt-verification method for each transaction.
Choice of Law, Waiver, and Claims
The Agreement shall be governed by the laws of the State of Rhode Island, without regard to its conflict of law provisions. Ross-Simons.com's failure to exercise or enforce any right or provision of the Agreement will not be deemed to be a waiver of such right or provision. If any provision of the Agreement is found by a court of competent jurisdiction to be invalid, the parties nevertheless agree that the court should endeavor to give effect to the parties' intentions as reflected in the provision, and the other provisions of the Agreement remain in full force and effect. You agree that, regardless of any statute or law to the contrary, any claim or cause of action arising out of or related to use of the services offered by Ross-Simons.com must be filed within one (1) year after such claim or cause of action arose, or be forever barred. Any such claim or cause of action must be filed in the State of Rhode Island. Ross-Simons.com shall be entitled to reimbursement for any and all costs incurred by it in defending any civil action filed, or attempted to be filed, in any jurisdiction outside of the State of Rhode Island, including but not limited to, attorney's fees incurred by Ross-Simons.com.
Acceptance of Transaction by Customer
If your payment is cashed or deposited in a bank or financial institution, this will constitute an acceptance by You of the terms offered by Ross-Simons and your acceptance of the transaction, at such time this transaction will be final and your material will be processed for refinement.
Material Return
If You change your mind about selling your material, or are dissatisfied with the amount of the payment You received, You may cancel the transaction or decline the payment amount offered by Ross-Simons. To do so, You must notify us immediately. Go to www.sellingyourfinejewelry.com or call 1-800-348-4414 and notify us of your intention to cancel the transaction. You must also return the un-cashed/un-deposited check to us by mail within 14 days from issuance of the check, and We will return your material to You. If We do not hear from You within 14 days of the date on the check We sent You, the transaction will be final, and your material can no longer be returned to You.
This time limitation cannot be waived for any reason. Ross-Simons will not be responsible for any loss or damage of any kind if the time limitation is not strictly followed.
An account with this e-mail already exists, please login at "Existing Seller Login". Need help with your password? Click "Forgot Password?" link above
Image Upload:
Send us clear high resolution images. We know everyone is not a photographer but the following tips might help you take better pictures. Use the macro feature of your camera; do not use the zoom. Use a light background, natural light is best, try photographing near a window. The camera will need to be brought close to the jewelry to fill the screen as mush as possible. Depress the shutter release half way for auto focus and then fully to take the picture.
File Upload:
If you do have the appraisal or diamond certificates, you can scan the document and attach it here. In the case of larger diamonds and fine gemstones the center stone information is the most important. Information regarding Color, Clarity, Carat Weight and Cut will help us establish a value.
Using a mobile device?:
You may not be able to complete the form online. Please email your images, files, descriptions and estimated insurance value to sellingyourfinejewelry@ross-simons.com Please include your contact information. Customer Service will review and respond shortly.
For Residents of Florida:
Effective October 1, 2009, the state of Florida requires that we record your drivers license or a state issued Identification number. This information will not be shared or disseminated with any person, company or organization with the exception of the State of Florida, law enforcement at their request.
Florida Statute #: HB-339 |
For further information about this statute, please contact:
State of Florida, Office of the Attorney General
850-414-3990 |
 |
Florida Buy Gold Ownership Statement
I declare that as of today I am at least eighteen years of age and that all information, including my driver’s license number or other government issued identification number and other identifying information is true and correct. I am the lawful owner of the goods and, as the lawful owner, I have absolute authority to sell the goods. I understand that I am subject to civil and criminal penalties if I am not the owner of the goods. I declare under penalty of perjury that the foregoing is true and correct.
What We Buy
WE BUY...diamond, precious gemstones, gold or platinum jewelry in good condition from all eras including Retro, Art Deco, Edwardian, Victorian, Art Nouveau and Modern.
We look for unique pieces with unusual designs and fine craftsmanship in pristine, as-new condition.
Examples of Types of Jewelry We Buy:
Necklaces, Bracelets, Rings, Earrings, Pins, and Rolex Watches.
Premium Payments for:
Designer jewelry from Tiffany, Cartier, and other signed jewelry.
Diamond solitaires .50 ct. and above (mounted or loose), diamond stud earrings 1.00 ct. and over, large carat precious gems, fine platinum and diamond jewelry. Slightly chipped diamond solitaires are considered.
Fine antique jewelry. Edwardian, Victorian, or Art Deco. Fine jewelry from 1920s, 1930s, 1940s, and 1950s.
WE DO NOT BUY... Silver, Silver Plate or Pearl Jewelry. CZ, imitation Stones, or Costume Jewelry. Loose Stones.
Gold Plated, Gold Electroplate, Gold Electroplated or G.E.P., Gold Filled or G.F., Gold Plate, Gold Plated or G.P., Rolled Gold Plate, Rolled Gold Plated or R.G.P., Gold Leaf, Gold Overlay.
Body Jewelry: Ankle Bracelets, Anklets, Belly Chains, Toe Rings
Personalized Jewelry: ID Bracelets, Class Rings, Monogrammed or Engraved Jewelry
Watches (except Rolex), Charms, Lockets or Chains.
We Do Not Buy Damaged, Broken, or Scrap Jewelry of Any Kind: Broken, Kinked, Knotted, Tangled, Chains; Broken Links, Loose Clasps, Loose Findings, Blank Ring Mountings without Stones; Single Earrings, Mismatched Earrings, Loose Earring Backs. You can sell these items in the Ross-Simons Gold Exchange.
Non-jewelry items: such as investment metals, housewares.
We are strictly law-abiding, and under no circumstances will we knowingly buy stolen merchandise.
